How Topside Security handles your information

Who we are

Topside Pros ("we," "us," or "our"), a trade name of Topside Security LLC, is an Authorized Vivint Smart Home Pro offering Vivint smart home security products and services, including professional installation and 24/7 monitoring. This policy explains what information we collect when you interact with our website, advertising, and lead forms, how we use it, and the choices you have.

Information we collect

When you submit a form on our website or a lead form on Facebook or Instagram, we receive the information you enter, which may include:

• Your full name
• Your phone number
• Your email address
• Your home address
• Whether you own your home
• Your preferred time to be contacted

If you contact us directly by phone, text, or email, we keep the details of that conversation and any information you choose to share, such as questions about your property or existing security equipment.

Our website may use standard analytics and advertising tools (such as the Meta Pixel) that collect device and usage information through cookies. Lead forms shown on Facebook or Instagram are hosted by Meta Platforms, Inc.; Meta's own handling of the information you enter on its platforms is governed by Meta's Privacy Policy.

How we use your information

• To contact you about the quote, assessment, or consultation you requested
• To schedule appointments and coordinate installation or service
• To answer your questions and respond to your requests
• To keep records of our communications with you
• To measure and improve our advertising
• To comply with legal obligations

Calls, texts, and email

By submitting a form, you agree that Topside Security may contact you by phone call, text message, and email at the number and address you provided, including through automated dialing or texting systems, about home security products and services. Consent is not a condition of purchase. Message and data rates may apply.

To stop text messages, reply STOP to any message from us. To stop calls or emails, tell us during the call, use the unsubscribe link in any email, or contact us using the details below.

How we share your information

We share your information only as needed to serve you:

• Vivint Smart Home — to prepare your quote, place your order, and provide installation and monitoring services
• Service providers — companies that help us store contact records, send messages, or schedule appointments, and that are only permitted to use your information on our behalf
• Legal requirements — when required by law, subpoena, or to protect our rights or the safety of others

We do not sell your personal information, and we do not share it with third parties for their own marketing.

How long we keep it

We keep lead and contact information for as long as needed to respond to your request and, if you become a customer, for the duration of our relationship and any period required by law. If you ask us to delete your information and no legal obligation requires us to keep it, we will.

Your choices and rights

You can ask us at any time to see the information we hold about you, correct it, or delete it. You can also opt out of further marketing contact. To make a request, contact us using the details below; we may need to verify your identity before acting on it.

California residents: under the California Consumer Privacy Act you have the right to know what personal information we collect and how it is used and shared, to request deletion, to correct inaccurate information, and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law.

Nevada residents: Nevada law gives you the right to opt out of the sale of certain personal information. We do not sell personal information, but you may submit an opt-out request using the details below and we will honor it.

Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children

Our services and advertising are directed to adults. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Continued use of our services after a change means you accept the updated policy.

Contact us